EclaimsLine.com ("Eclaims") is an online claims center that enables cardholders
to take full advantage of benefit provided on eligible cards. These benefits are
made possible through the collaborative efforts of several business partners, all
of whom are committed to serving you, the cardholder. The Eclaims site is brought
to you by the Benefit Administrator and not by Visa U.S.A. Inc. (“Visa”). Visa is
not affiliated with Eclaims.
follow, apply only to the Eclaims site. If accessing oter web sites, please be sure
the words "you", "your" and "yours". These refer to you as a visitor to Eclaims
and/or as the holder of a card that entitles you to the benefit associated
with your card. You will also see "Eclaims", "we", "us" and "our". These refer to
the Benefit Administrator.
We value our relationship with you. Protecting the privacy of information we collect
about you is of great importance to us. We want you to understand how we protect
the confidentiality of information about you as well as how and why we use and disclose
it. The following provides details relating to our practices and procedures for
protecting the security of your nonpublic personal information. Following this policy,
you will also find a description of the terms and conditions related to your use
of this site. If you are not satisfied with our privacy measures or do not agree
with the terms and conditions set forth below, please discontinue your visit to
Eclaims. In such instance, we strongly encourage you to share your concerns or questions
with us, by emailing us
. Note that the
following policy only applies to information collected on this web site, and not
to any information we may obtain about you from other sources.
In the process of visiting Eclaims, you will be providing information. This includes
the information you provide via the authentication page, information you provide
in order to file a claim, information provided to manage your claim, any uploaded
files, and any emails you may send to us. The information you provide on this site
enables us to better process and service your claim(s).
You also provide information indirectly, in the form of data that is automatically
collected by the web site. This may include our retaining a record of a user's entry
and exit page points (in other words, the page on which you start your use of the
site and the page from which you leave). This data will not be personally connected
to you and will only be collected in the aggregate, in order to assist us in creating
a site that is easier and more convenient for you to use.
We collect the information that you provide, both directly and indirectly, to assist
with site development, to create usage reports, and to enhance claims servicing.
We will not sell your personal information to third parties for any purposes, including,
but not limited to: marketing or other consumer related mailings. However, because
Eclaims is serviced collaboratively, we may share the information you provide among
the companies that provide and support your benefits. For more information regarding
this, please see the section below entitled "Use of Information".
We are committed to ensuring that all of your EclaimsLine.com transactions are safe
and secure and protected.
To ensure that every transaction is protected, we use encryption technology; we
treat your credit card and personal information with the highest standards of confidentiality
and safety. To that end all such information about you is protected by the use of
firewalls. We restrict access to your personal information to only the employees
or agents of the underwriter, benefit administrator and the program quality
assurance monitor, who need to know that information in order to service your account.
We maintain physical, electronic and procedural safeguards to protect your personal
By filing your claim on our secure server, you are further protected by Secure Socket
Layer (SSL) technology, utilized by most widely used browsers. This technology allows
us to use encryption tools to protect information transmitted between your computer
and our server.
Yes, Eclaims does use cookie technology. A cookie is a small piece of information
sent by a web site that is saved on your hard disk by your computer's browser. Cookies
do not capture your individual email address or any personal information about you;
instead they hold information a site may need to personalize your experience and
to gather web site statistical data.
Non-personal information is collected to track the experience of guests visiting
this site and to guide our efforts to improve our site. This information is used
exclusively for our internal purposes and is not disclosed to any non-affiliated
Personal information is information that can identify a visitor, such as name, address
or policy information. You can be assured that when you file a claim with us, we
will only use your personal information to process your claim. Except as otherwise
personal information, including your name, address, credit-card number, or claim
history to any third party.
Personal information is collected only when voluntarily offered and solely for purposes
your information. If you want to file a claim and/or inquire about a pending claim,
you will have to enter in enough information to enable us to confirm your eligibility
for the benefit and establish a claim file or identify the claim about which you
are inquiring. After providing such information, you will be able to navigate freely
within the site and read about the benefit and its features.
We will not share your personal information without your consent, except as otherwise
our products and services to you. To this end, information relating to you and your
claim may be shared among Visa and the program partners. The program partners, all
of whom are listed in the first portion of this policy, are those companies that
provide and administer the benefits. Such information may individually identify
you and your claim, or be depersonalized in the aggregate for program related statistical
Though we make every effort to preserve your privacy, we may need to disclose personal
information when required by law wherein we have a good-faith belief that such action
is necessary to comply with a government mandate, a current judicial proceeding,
a court order or legal process served on our web site. In such instances, we will
take the utmost care to disclose only that which is subject to such official and/or
If a third party acquires all or substantially all of our assets, your personal
information, aggregated information, and any other information that we have collected
on this site may be transferred to such third party as part of our business assets.
Also, if any bankruptcy or reorganization proceeding is brought by or against us,
all such information may be considered one of our assets and may be sold or transferred
to third parties.
Provided for your convenience, our site may contain links to other web sites.
Please remember that when you use a link to go from Eclaims to another
not responsible for, and make no representations with respect to the privacy practices,
privacy statements, or otherwise regarding these or any other web sites. We encourage
you to read the rules and policies of the sites you visit to further understand
their procedures for collecting, using and disclosing your information.
Keeping your information accurate and up to date is important. You have the right
to review any personal information about you that we collect, except for information
relating to a claim or a criminal proceeding.
Eclaims may participate in the offering of sweepstakes, contests, trivia games,
or surveys via this web site. Whether or not you enter is entirely at your discretion.
If you do, unless otherwise noted in the applicable rules, terms and conditions,
or disclaimers, we will use your response in order to select winners, to come up
with the game or survey results and, sometimes, to publish those results in aggregate
on the site as well as the individual names of winners. Except where necessary to
administer a sweepstakes, contests, games, or surveys and to comply with statutory
record retention requirements, we will never permanently record or publish any response
or information you give connected to your name or address. We will hold these responses
and information only as anonymous statistics.
When you send us an email, we use your email address to thank you for your comment
and/or reply to your question, and we will store your communication and our reply
in case we correspond further. Beyond our initial reply, we will never use your
email address to send you any unsolicited message or information, nor will we share
it with or sell it to anyone else for such use.
If there are further questions, please Contact Us
This policy is developed in the context of evolving and changing Internet technologies.
Accordingly, these policies are subject to change. Any changes will be posted on
this page and you will be bound by them.
You can still take advantage of the benefits that accompanies your membership,
even if you elect not to share information with us. In such case, please feel free
to call Visa Card Benefit Services and a specialist will be happy to assist you.
We value your privacy and your membership. Accordingly, if you have questions about
or by email
Eclaims values its relationship with you. The following policy provides details
relating to the terms and conditions related to your use of our site. If you do
not agree with the terms and conditions set forth below, please discontinue your
visit to Eclaims. In such instance, we strongly encourage you to share your concerns
or questions with us, by emailing us
The Eclaims site is brought to you by the Benefit Administrator and not by Visa
U.S.A. Inc. Visa is not affiliated with Eclaims. Neither Visa nor its affiliates
or subsidiaries shall be liable for any losses, damages, nor liabilities incurred
by you in connection with Eclaims.
Except for material in the public domain under United States Copyright Law, all
material contained on this web site (including all software, HTML code, as well
as other code) is protected by U.S. copyright laws. Except as otherwise expressly
provided herein, you may not copy, distribute, transmit, display, reproduce, publish,
license, modify, create derivative works from, transfer or sell any material contained
on the web site without the prior written consent of the copyright owner.
You may download or make a reasonable number of copies of materials displayed on
the web site for the purposes of reviewing the suitability of these products for
your purpose, and making a decision as to whether you will purchase these products.
Copying or storing of materials displayed for other than such use is expressly prohibited
without prior written permission from Eclaims.
ECLAIMS PROVIDES THE SITE AND THE INFORMATION ON AN "AS IS, WHERE IS" BASIS AND
DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS
WITH RESPECT TO THE SITE OR THE INFORMATION, AS TO OPERATION OR ITS USEFULNESS AND
FITNESS FOR A PARTICULAR PURPOSE.
Further, in recognition of the inherent volatility of the internet environment and
supporting technologies, Eclaims does not represent or warrant that the site will
be available and meet your requirements, that access will be uninterrupted, that
there will be no delays, failures, errors or omissions or loss of transmitted information,
that no viruses or other contaminating or destructive properties will be transmitted
or that no damage will occur to your computer system. While we endeavor to maintain
the regular operation and safety of the site, you have sole responsibility for adequate
protection and backup of data and/or equipment and to take reasonable and appropriate
precautions to scan for computer viruses or other destructive properties.
Similarly, Eclaims is not responsible for and will not be liable to you or anyone
else for any damages in connection with an attempted transaction or e-mail sent
by you to Eclaims, made either to file a claim or simply for information. Any unprotected
communication over the Internet is, as with communication via any other public medium,
such as cellular phones, not confidential, subject to possible interception or loss,
and is also subject to possible alteration.
We reserve the right to modify the foregoing terms and conditions of use at our
discretion without notice to you. Any changes will be posted on this page and you
will be bound by them.